Seed Planting Terms & Refund Policy

These terms apply when you buy a seed planting through the gardeen app or the website at gardeen.app. They are an agreement between you and Muslamica (“gardeen”, “we”, “us”, “our”), and they sit alongside our Terms of Service and Privacy Policy. Where these terms and the general Terms of Service disagree about a seed planting, these terms apply.

You are buying a service: we source a seed and arrange for it to be planted and tended on your behalf, in a real garden run with a local planting partner. You are not buying a physical product, and nothing is delivered or posted to you.

• We do not promise a particular plant. Our planting partner chooses the species and variety that suit the soil, the site and the season at the time of planting.
• We do not track individual seeds. Seeds are bought and sown in batches. We will not claim that a specific plant is “yours”, because we cannot honestly verify it.
• You do not gain any ownership or legal interest in the seed, the plant, its produce, or the land it grows on. The garden is managed by us and our partner.
• Nature is not guaranteed. Not every seed germinates. We will plant what you have paid for and care for the garden, but we cannot promise that any individual seed grows.

A seed planting is a real-world service only. It gives you no digital content, features or advantages within gardeen — no Premium access, no badge or supporter ring, no coins, no effect on your virtual garden, streaks, levels or leaderboard position, and no recognition feature. Buying a planting and not buying one leave your account exactly the same.

Updates from the real garden are sent by email. They are a courtesy report on a real-world service, not content or a feature inside the app — buying a planting and not buying one leave what you can see and do in gardeen exactly the same.

A seed planting is a commercial purchase of a service, not a charitable donation, sadaqah or gift. Muslamica is not a registered charity, payments are not tax-deductible, and no part of what you pay is represented as a charitable contribution. If you would rather give sadaqah, please give it to a registered charity of your choosing.

• Seed plantings are priced per seed — currently £5 per seed — in pounds sterling (GBP), and the total is shown before you confirm.
• Payment is taken at the time you order, and is processed by Stripe (card, Apple Pay or Google Pay). We do not store your card details.
• Your payment covers buying the seed, planting it, and the ongoing care of the garden, together with the costs of running the programme.
• We may change prices at any time; the price you were shown at the time of your order is the price that applies to that order.

• Seeds are sown in batches, in the next suitable planting season after the garden is ready. Planting seasons are set by the local climate, not by us.
• We will email you when each planting happens, and share photos and updates from the garden afterwards.
• If we have not planted your seed within 12 months of your order, we will refund you in full automatically, without you needing to ask.

You may cancel your order and receive a full refund at any time before your seed is planted, for any reason or none. Email info@muslamica.app from the address on your account and we will refund you.

• Statutory cooling-off period. As a consumer you also have a legal right to cancel within 14 days of placing your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our policy above is more generous than that right and does not replace it.
• After planting. Once your seed has been sown the service has been carried out, so it is no longer refundable — except where something has gone wrong on our side, or where the law says otherwise.
• If we cannot fulfil your order. If the garden does not go ahead, or our planting partner arrangement ends and we cannot replace it, we will refund you in full. We will not quietly substitute something different.
• Mistakes. Duplicate charges, wrong quantities and other payment errors are refunded in full — just tell us.
• How refunds are paid. To your original payment method, within 14 days of us agreeing the refund. Your bank may take a few more days to show it.

We send photos, planting counts and progress updates from the real garden by email to the address on your order. These show the garden and the batch as a whole rather than any individual seed, and are provided for information — they are not a guarantee about the condition of any particular plant.

Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, within a reasonable time, and for a reasonable price where none has been agreed. Nothing in these terms removes or limits your statutory rights as a consumer. If we fall short, tell us and we will put it right.

We may update these terms as the programme develops. The terms that apply to your order are the ones published when you placed it. For material changes we will give notice in the app or on the Site before they take effect.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that if you are a consumer living elsewhere, you keep the protection of any mandatory consumer laws, and the right to bring proceedings in the courts, of your country of residence.

• Orders, cancellations and refunds: info@muslamica.app
• Publisher: muslamica.app · See also our Terms of Service and Privacy Policy